We accept only the orders, which are sent online (through Internet), the written orders per fax, or the phone orders. At the end of the process, the customer who sends the order online will receive an e-mail notification regarding the confirmation of the order with the number of the order. If you do not receive this notification after few minutes from the sending of the order, please verify the correctness of the e-mail address, which you communicated during the registration.
Windowo S.R.L. will make out an invoice for each order of the sent goods. The invoice will be sent to the holder of the order by e-mail in according to the ex art. No. 14 of the presidential decree 445/00 and legislative decree 52/2004. The data which are communicated by the customer at the moment of the order will be present on the invoice.
The technical information which is present on the Windowo website, are the same information which is published by the producers of the goods and which are on our catalogue. Windowo will reserve the faculty to modify/adapt the technical and dimensional information of the products of the catalogue on the basis of what will be communicated by the producers.
AVAILABILITY OF THE PRODUCTS
The articles for sale can be temporarily not in stock. In this case, the customers will be informed by e-mail or by telephone. If the ordered article is not in stock in the fixed times, we reserve the faculty to agree on with the customer the replacement with an article with the same features. Alternatively, we will cancel the order and credit again the paid amounts, if already deposited.
RISK AND PROPERTY
The goods are sent free of carriage. If the goods are sent with carriage forward in accordance with the instructions of the customer, the risk is at customer’s expense, from the delivery of the goods to the carrier up, to the warehouse. A possible dissimilarity must be signalled on the same accompanying document and confirmed within 7 days per fax or with a recommended letter with advice of delivery to Windowo to the interesting sales manager. At the moment of the delivery, the customer must control these aspects:
- The number of the delivered parcels must be the same of the packs which are indicated on the packing list
- The packaging and also the possible closing tape must be intact and not changed. In case of unlawful opening and /or breaking the customer must immediately notify the consignment and/or the delivery writing: - RISERVA DI CONTROLLO MERCE (Please control the goods) – on the packing list which he received from the carrier or from another operator. In addition, if the packaging is intact, you have to control the goods within 7 days from the delivery. Possible unknown anomalies must be signalled in writing per fax or with a recommended letter with advice of delivery. No communication later than this term can be considered. The customer will take full responsibility for every declaration.
RIGHT TO CANCEL
According to the article No. 3 of the legislative decree 185/99, regarding the protection of the consumers in matter of distance agreements, the customer who is not satisfied of the purchase can cancel the sale contract without penalties and without specifying the reason, within 10 work days from the receiving of the products . The customer can assert the right of cancel sending a writing communication with recommended letter with advice of delivery within the term which is established, penalty the forfeiture of the right. This communication must explain the will of cancellation of the signed contract and must be addressed to Windowo S.R.L., Via dei Colli 6 38065 Mori Fraz. Besagno (TN). This communication can be sent within the same date also through a telegram and facsimile only if a recommended letter with advice of delivery confirms it within the following 48 hours.
If the customer asserts the right of cancel, he must also return the intact and NOT USED GOODS (in the original packaging) at his own expenses within 10 work days with a registered parcel free of carriage to the seat of the seller. The goods, which are sent neither COD nor carriage forward, will not be accepted.
It the customer asserts the right of cancel in according to these instructions, the seller will refund free the amounts paid for the purchase of the goods within 30 days. (except the amounts for the restitution which are at customer’s expense and except the following cases). According to the legislative decree No. 185/99 the right of cancel cannot be asserted for the following contracts:
a. Supplying of goods or services whose price depends on the financial fluctuations which the seller is not able to control
b. Supplying of goods which are made to measure or personalised, which cannot be returned for their particular features or which risk to perish or to be quickly damaged. The handles on sale are part of this category and the right of cancel cannot be asserted unless previously agreed.
c. Supplying of audiovisual products of information softwares, which are sealed and opened by the customer.
d. Supplying of products which are not available by the seller and which are purchased after the specific order of the consumer.
The seller reserves the right to ask the customer for the clear renounce of the assert of the right of cancel for other goods which are not described in the mentioned categories.
All prices include VAT.
The supplied goods can be paid with Credit Card (VISA or Master Card), PayPal or advance bank transfer. Except different conditions which can be each time agreed on with Windowo S.R.L..
Our Bank details for the bank transfers are the following:
Via Matteotti, 29
38065 Mori (TN)
Banca:Unicredit Spa - Agenzia Gussago
ABI:02008 CAB:54591 C/C 000103063935 Cin:B Cod.BIC
IBAN: IT58 C020 0854 5910 0010 3063 935