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Information on the processing of personal data

Windowo | Data protection declaration
Last updated: February 2022

Holder of the processing of personal data:
hereinafter referred to simply as Windowo, an Italian company that owns the Windowo sites.
VAT number: 02324570221

Since 25 May 2018, the protection of personal data has been uniformly regulated in all countries of the European Union by the new General Data Protection Regulation 2016/679 (GDPR). We have updated our privacy policy in accordance with article 13 of the GDPR.

Windowo is constantly committed to protecting the personal information of its users.

Transparency is essential for us when it comes to personal data.

In consideration of this and in line with the new data protection regulations, we have drawn up this declaration on data processing to allow you to better understand:
  • what information we collect from you;
  • why we collect them;
  • how we store and use them;
  • when and with whom we share them.

1. What data are processed by Windowo?

Windowo offers various services that you can use in different ways. Depending on whether you contact us online, on the phone, in person or otherwise, different data comes into play from different sources.

Much of the data we process is communicated to us by you while you use our services, for example when you contact us and register by indicating your name, email address or address.

However, we also receive technical data about the devices and access that are automatically collected when interacting with our services. These may refer to the type of appliance you use. We collect further data on the basis of analyzes we carry out (for example in the context of market research or customer evaluation).

We may also receive third party data about you, for example business information services or payment service agencies.

2. What does Windowo use my data for?

Windowo treats your data in compliance with all applicable data protection laws. By doing so, we are of course adhering to the principles of data protection law for the processing of personal data.

Therefore, in principle, we only process your data for the purposes explained in this data processing declaration and declared at the time of their collection. These are at the forefront of the purchase process and the provision, personalization and development as well as the security of our service.

In addition to this, we use your data within the framework of the strict Italian and EU regulations of the right to data protection but also for other purposes, such as product development, scientific research (in particular in the fields of machine learning, intelligence artificial and deep learning) and market research for the optimization of commercial processes, the setting adapted to the needs of our services as well as personalized advertising.

3. Information on websites

We use your data to make the Windowo websites available. In addition to the device and access data, which are generated during each use of these services, the type of data processed and the purpose of the processing depend in particular on how you use the functions and services made available through our services.

We also use the data that is formed during the use of our services to find out how our online offer is used. We use this information among other things in the context of shopping personalization, to improve our services as well as for personalized advertising.


We offer you various newsletter services. You will receive information on the topics covered in the individual newsletters and other notices when registering for the newsletter service.

In addition, there are also service-specific newsletters, which are an integral component of a specific service. When using our newsletter, we also collect device and access data.

5. Coupon

We use the data communicated in the context of a Windowo coupon order for the verification and fulfillment of the order as well as for the shipment and redemption of the coupon. This also involves the verbalization and processing of the data related to the use of the coupon, in particular for the purpose of fraud prevention.

6. To whom is my data forwarded?

Windowo forwards data only if this is allowed by the Italian or EU data protection law. We work in particularly close collaboration with some service companies, such as in the customer service sector, with technical companies or with logistics companies (eg couriers). In principle, these companies are only allowed to process your data under special conditions and on our behalf. Insofar as we employ these companies as commissioned processing companies, the service companies receive authorization to access your data only for the scope and period necessary for the provision of the respective service.

If you buy from a Windowo partner, we pass on certain of your purchase data to the Windowo partner (e.g. your name and delivery address) so that the Windowo partner can deliver the ordered goods to you.

7. What data protection rights do I have?

Subject to the respective legal conditions, you have the following legal data protection rights: right to information, right to erasure, right to correction, right to restriction of dissemination, right to data portability, right of appeal to a public data protection body, right to withdraw consent as well as the right to object against certain data dissemination measures.

8. When is my data deleted?

We store your personal data as long as they are necessary for the purposes of this data processing declaration, in particular for the fulfillment of our legal and contractual obligations. If necessary, we will also store your personal data for other purposes, if and as long as the law allows us to further store it for certain purposes, including to defend against legal claims.

9. How does Windowo protect my data?

With us, your personal data is transmitted securely via encryption. This also applies to your order and customer login.

We use the SSL (Secure Socket Layer) encryption system for this. We also protect our web pages and other systems by means of technical measures against the loss, destruction, access, tampering or disclosure of your data by unauthorized persons.

10. Changes to this declaration

As we develop our websites and implement new technologies to improve our services for you, changes to these data protection notices may become necessary. We therefore recommend that you read this data processing declaration from time to time.

If you have any questions, you can contact our data protection officers at any time. The easiest way to contact them is .

Scalapay SRL

In order to offer you the payment solutions of Scalapay SRL, we will share some of your personal data with Scalapay, such as contact information and order details. In this way, Scalapay will verify that your purchase meets the criteria for using Scalapay solutions and will be able to offer you customized payment options.

General information on Scalapay can be consulted on the website Your personal data is processed in compliance with the applicable data protection legislation and according to the Scalapay privacy policy (

For the purposes of the European and Italian legislation on the processing of personal data, Windowo informs its customers that personal data (personal data, identification, tax and economic) relating to legal persons entering into relationships with us, as well as the personal data of individuals that act for them, are collected, recorded, rearranged, memorized and processed, for administrative-accounting purposes. In particular, these purposes relate to the following activities: management of orders and invoices; stipulation of any contracts (including contracts for credit insurance and contracts for the assignment of this credit); supplier administration; fulfillment of contractual obligations or legal obligations. The aforementioned data may be disclosed to third parties, in relation to the purposes for which they were acquired and collected.

The foregoing is valid as information pursuant to the aforementioned legislation and the Buyer declares to give his consent, for all legal purposes, to the processing of the aforementioned data by the Seller. The Buyer also declares to be fully aware of the text of art. 13 of Legislative Decree 196 of 30 June 2003 also present on the Seller's website at the address "Privacy Policy" in relation to the "rights of the interested party". The Buyer, pursuant to and by effect of art. 1341 of the Italian Civil Code, specifically approves the clauses contained previously.



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